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These Terms and Conditions ("Terms") apply to your use of Marvel Casino (the "Platform"), a website operated by Marvel Casino N.V., Curaçao-licensed operator.
Purpose of the Terms
The purpose of these Terms is to set out the rules that govern your use of the Platform, including the terms and conditions applicable to deposits, withdrawals, bonuses, gameplay, responsible gaming, account registration, and other related matters.
Acceptance of Terms
By registering an account with Marvel Casino, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not accept these Terms, please do not use the Platform.
Age and Legal Restrictions
You must be at least 18 years old (or the minimum age required in your jurisdiction) to register an account with Marvel Casino. By using the Platform, you represent that you are of legal age to place wagers or participate in gaming activities in your jurisdiction.
Eligibility
To be eligible to use the Platform, you must provide true and accurate information about yourself during the registration process. If we suspect that you have provided false or misleading information, we may suspend or close your account at our discretion.
KYC and Verification Requirements
We reserve the right to request additional documentation from you to verify your identity, age, and address. You agree to provide us with such documentation as requested. Failure to comply with this requirement may result in suspension or closure of your account.
Responsibility for Account Security
You are responsible for maintaining the confidentiality and security of your account login credentials (including username, password, and any other security measures). If you suspect that your account has been compromised or accessed by unauthorized persons, please notify us immediately.
Accepted Payment Methods
We accept a variety of payment methods for deposits and withdrawals, including but not limited to credit/debit cards, e-wallets, cryptocurrencies, and bank transfers. You can find the full list of accepted payment methods on our website.
Minimum and Maximum Limits
The minimum deposit amount is £10 (or equivalent in other currencies), while the maximum withdrawal limit is £5,000 per week for standard players and up to £20,000 for VIP players.
Processing Times and Fees
Deposits are usually processed within 24 hours of receipt. Withdrawal processing times may vary depending on the payment method used. Please note that we reserve the right to charge fees for certain payment methods or transactions.
Anti-Money Laundering Policy
We adhere to strict anti-money laundering policies, which require us to verify the identity and age of all account holders. We also monitor transactions for suspicious activity.
How Bonuses Are Credited
Bonuses are credited to your account upon meeting the specified requirements (e.g., making a deposit or completing a specific wagering requirement). You can view our bonus terms on our website.
Wagering Requirements
You must meet the minimum wagering requirements to withdraw any winnings associated with bonuses. Failure to do so may result in forfeiting the bonus and any associated winnings.
Expiry and Abuse Clauses
Bonuses have an expiration date, after which they are voided. You agree not to abuse our bonuses or promotions by using bots or automated systems to manipulate gameplay.
RNG Usage
We use Random Number Generators (RNGs) to ensure the integrity of our games and prevent manipulation. Our RNGs have been audited by a reputable third-party service provider.
Game Malfunctions
If you experience any issues with gameplay, please notify us immediately. We reserve the right to void bets or wagers placed during game malfunctions.
Limits on Play and Responsible Gaming Tools
We offer various tools to help you manage your gaming habits responsibly, including deposit limits, wager limits, session reminders, and self-exclusion options.
Self-Exclusion Options
You can self-exclude from the Platform for a specified period by contacting our customer support team. We reserve the right to extend or terminate this exclusion at our discretion.
Deposit, Wager, and Session Limits
We offer various tools to help you manage your gaming habits responsibly, including deposit limits, wager limits, session reminders, and loss limits.
Help and Support Links
You can find helpful resources and information on responsible gaming on our website, including links to support organizations such as GamCare and Gamblers Anonymous UK.
Bonus Abuse
We consider bonus abuse to include but not be limited to: using bots or automated systems to manipulate gameplay; colluding with other players to share winnings; or any other activity that we deem to be unfair or abusive.
Fraud, Collusion, or Manipulation
You agree not to engage in any fraudulent, collusive, or manipulative behavior while using the Platform. This includes but is not limited to: hacking into our system; using unauthorized software or tools; or attempting to manipulate gameplay through any means.
Use of Bots or Automated Systems
We do not permit the use of bots or automated systems to place bets or wagers on the Platform. Any user found using such systems may be banned from the site and/or have their account closed.
Voluntary Account Closure
You can close your account at any time by contacting our customer support team.
Breach of Terms
If we suspect that you have breached these Terms, we reserve the right to suspend or close your account without prior notice.
Inactivity and Dormant Accounts
We reserve the right to suspend or close accounts that have been inactive for a period of 12 months or more.
Information Collected
We collect personal data from you during registration, including but not limited to: name, address, date of birth, email address, phone number, and banking information. We also collect transactional data related to your gaming activities on the Platform.
Use and Storage of Personal Data
We use your personal data for purposes such as verifying identity, processing payments, communicating with you about promotions or bonuses, and ensuring compliance with regulatory requirements.
GDPR Compliance (if applicable)
As we operate in multiple jurisdictions, please note that we comply with GDPR regulations where applicable. You can find more information on our website.
Losses
We are not liable for any losses or damages resulting from your use of the Platform, including but not limited to: loss of winnings; damage to equipment or software; or other personal or financial losses.
System Errors
We do not guarantee that our systems will operate without errors. In the event of a system error, we reserve the right to void bets or wagers placed during such an incident.
Third-Party Links
You acknowledge that our website may contain links to third-party websites or services. We are not responsible for the content, security, or performance of these external websites.
Right to Modify the Terms
We reserve the right to modify or update these Terms at any time without prior notice. Your continued use of the Platform constitutes acceptance of the updated Terms.
Notification of Changes
You can find a record of all changes made to these Terms on our website. We recommend that you regularly review these Terms for updates.
